What Visitors in Surabaya and Beyond Ask About Our Terms
You must be of legal age in your region where local law permits. You must provide a valid mobile number, email and personal identification. We verify this information before your first withdrawal. Access and eligibility depends on local law, so check your local regulations before signing up.
When you choose one of these payment methods at our chip row, you are agreeing to the payment processor's terms as well as ours. Your funds transfer to your wallet in seconds. You control when you use that balance to play. Deposits are non-refundable once credited to your account unless a technical error occurred.
You can explore our full lobby — live casino tables, slots, sportsbook and fishing rooms. However, some games may have minimum or maximum bet limits shown on the table. These limits are set by our game providers and are part of these terms. Check the table rules before you place a bet.
Breaches include sharing your login with others, using multiple accounts to exploit promotions, betting with funds that aren't yours, or placing bets you know are against local law. If we detect this, we may suspend or close your account without notice and hold any remaining balance during investigation.
Standard withdrawals via your original payment method process within 24 hours. We verify your identity on large withdrawals, which may add 1–2 business days. Once approved, funds return to your DANA, OVO, GoPay or QRIS account, or your bank, depending on your chosen method.
Contact our support team immediately with your transaction ID or game session number. We log all game rounds and can review the exact outcome. We respond within 48 hours and correct any genuine technical errors. If you disagree with a ruling, you can escalate to our senior support team.
These terms apply from the moment you open your account. We may update them to reflect changes in law or our services, and we'll notify you of material changes. If you do not agree to an update, you may close your account. Continued play after notification means you accept the new terms.
